AI powered Customer Care assistants

Launch a fully automatic Contact Center with voicebots or chatbots and don't worry about:

- high cost,

- max capacity,

- 24/7 support,

- long wait times,

- handling new channels.

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Why do you need this?

Lower operational costs

Reduce customer service costs while increasing the quality of service.

Calculate savings

Reduce waiting time

Reduce customer service costs while increasing the quality of service.

Integrations

The bot is the missing piece between your customers and your business. We provide seamless integration between you and the channels used by your customers.

How can bots help you?

Self service

Allow your clients to handle the most common matters on their own. The bot will guide them through an intuitive self-service process.

FAQ

Answer Frequently Asked Questions without engaging your consultants. Track what your consumers ask about and keep improving your knowledge base.

Measure satisfaction

Run a cost-effective Customer Satisfaction campaign. Because measuring your customer happiness is key to loyal consumers.

Notifications

Notify your customers about important events or remind them about required actions, for example pending payments.

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Outbound campaigns

The system enables the initiation of outgoing calls. Use this functionality to conduct a satisfaction survey campaign or notify the client about the status of the case or remind him of the arrears.

Campaign schedule

The system enables precise configuration of the campaign schedule. You can define, among others the number of contact attempts, intervals between subsequent attempts, hours of making calls, divided into days of the week.

Data import

Campaign data can be transferred via API, imported periodically by a bot from a web resource (e.g. FTP, SharePoint) or imported directly in the admin panel.

Analytics

Gain real control over how the customer is served. Thanks to a set of advanced analytical tools, you will be able to prepare detailed reports on the quality of service.

Available data

The administrator panel provides the possibility of analysis in the context of a specific client or on the basis of a given period of time.

Data export

All data can be downloaded for further analysis in the selected analytical tool. The available formats include .csv and .json.

History overview

The admin panel provides access to all conversations carried out by the bot. You gain insight into every detail of the conversation from the moment it begins to the very end.

Text and audio recording

In the conversation details view, you have access to the conversation transcript as well as the full audio of the conversation.

Teamwork

Each entry in the history can be commented on, flagged or approved. Thanks to this, the process of training the bot in a larger team is even easier.

Outbound campaigns

The system enables the initiation of outgoing calls. Use this functionality to conduct a satisfaction survey campaign or notify the client about the status of the case or remind him of the arrears.

Campaign schedule

Data import

Campaign data can be transferred via API, imported periodically by a bot from a web resource (e.g. FTP, SharePoint) or imported directly in the admin panel.

Analytics

Gain real control over how the customer is served. Thanks to a set of advanced analytical tools, you will be able to prepare detailed reports on the quality of service.

Available data

The administrator panel provides the possibility of analysis in the context of a specific client or on the basis of a given period of time.

Data export

All data can be downloaded for further analysis in the selected analytical tool. The available formats include .csv and .json.

History overview

The admin panel provides access to all conversations carried out by the bot. You gain insight into every detail of the conversation from the moment it begins to the very end.

Text and audio recording

In the conversation details view, you have access to the conversation transcript as well as the full audio of the conversation.

Teamwork

Each entry in the history can be commented on, flagged or approved. Thanks to this, the process of training the bot in a larger team is even easier.

Outbound campaigns

The system enables the initiation of outgoing calls. Use this functionality to conduct a satisfaction survey campaign or notify the client about the status of the case or remind him of the arrears.

Campaign schedule

Data import

Campaign data can be transferred via API, imported periodically by a bot from a web resource (e.g. FTP, SharePoint) or imported directly in the admin panel.

Where can you run bots?

Telephone

Messenger

Microsoft Teams

Google Assistant

Chat

Sounds good?

Check how artificial intelligence can support your customer service department. Book an appointment, during which we will examine your needs and propose a solution tailored to your requirements.

Book demo