At Vivic Labs we automate the Customer Care process with cutting-edge technology. Our Voicebots and Chatbots will allow your business to build better connections with your customers.
What do you get?
Cut operational costs
Decrease the amount of money you spend on Customer Service while increasing your level of customer satisfaction.
Reduce wait time
If your customer calls they want to be served fast. Long waiting times result in annoyed customers. With automation, you can handle all incoming calls right away. Even at night or during weekends.
The bot is the missing element between platforms where your customers are and your business. We provide seamless integration between your services and channels your customers love to use.
Gain useful insight into how your Contact Centre functions. Monitor KPI's that are important to your organization so that you can have the best possible results with no compromises.
Where can you use it?
Allow your clients to handle the most common matters on their own. The bot will guide them through an intuitive self-service process.
Answer Frequently Asked Questions without engaging your consultants. Track what your consumers ask about and keep improving your knowledge base.
Run a cost-effective Customer Satisfaction campaign. Because measuring your customer happiness is key to loyal consumers.
Want to run a promotional program? Accept applications, promo codes, and inform participants about the course of the campaign directly at your social platform of choice.